Consumer Protection Law
Fight back against unfair trade practices
Bought a defective product? Denied a refund? Received poor service? Indian consumer law gives you strong rights. Our verified lawyers help you file complaints and recover compensation from businesses.
Our Scope
What we handle.
Who We Serve
Who needs this service?
Online Shoppers
Fight e-commerce refund denials, counterfeit products, and delivery fraud
Home Buyers
Complain against builders for delay, defects, and misrepresentation
Insurance Policyholders
Challenge wrongful claim rejections and get what you paid for
Service Recipients
Any deficient service — medical, legal, banking, travel — is actionable
Not sure if you need a consumer protection law specialist?
Talk to us for free guidanceCase Types
Common cases we handle.
FAQ
Frequently asked questions.
Under the Consumer Protection Act 2019: District Consumer Commission for claims up to ₹1 crore; State Commission for ₹1–10 crore; National Commission for above ₹10 crore. NCDRC in Delhi handles the highest value cases. Online complaints can be filed at consumerhelpline.gov.in.
Consumer cases are supposed to be resolved within 3–5 months. In practice, District Forum cases take 6 months to 2 years. With a good lawyer, many cases are settled at the notice stage itself — companies often prefer settlement over adverse forum orders.
Yes. Consumer forums can award: refund of the purchase price, compensation for mental agony and harassment, cost of litigation, and punitive damages for egregious cases. Banks have been ordered to pay lakhs in compensation for poor service.
You must file your complaint within 2 years from the date the cause of action arises (i.e., from when the deficiency in service or product defect occurred). Courts can condone delay if you explain the reason.
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